Changes to waiting Room Feature Update 08/08/20

Starting September 27, Zoom will require that all meetings have a Passcode or a Waiting Room enabled. Click here for more information

In the meantime, Zoom’s Waiting Room feature now automatically places participants in a waiting room until the host or co-host allows them into a meeting. This is a security feature.

While we recommend that you use this feature to protect your meetings from any uninvited guests, Hosts can turn-off this default setting as follows:

Click here & Sign-In into your account.

Click on Settings, then Security

Click on the toggle to turn off the default setting.

The toggle’s color will turn gray & a message to the right confirms that you have Modified this setting.

Get Zoom

On your computer

Download Zoom on your computer.

Downloading the Zoom application to your computer offers the most reliable experience. You can also use Zoom on a computer using a web browser. This lets you use some of Zoom's features without downloading plug-ins or software. However, the web client has limited features and is prone to quality issues.

On your Smartphone or Tablet

Download Zoom on your iPhone

Download Zoom to your Android phone

Having Zoom on your smartphone is a good backup plan if you are experiencing problems with your computer’s connection or when you need access to Zoom while away from your office. Smartphones come with a ready Internet connection if you have a data plan. Smartphones also work very well for video and voice conferencing. Smartphone cameras, microphones, and headphones are optimized to deliver good quality video and voice despite unpredictable cellular Internet.

Plan ahead & Check Your Internet speed

Zoom requires wired or wireless broadband (3G or 4G/LTE). The minimum bandwidth is 600kbps (up/down) and recommended is 1.5 Mbps (up/down). If possible, join Zoom meetings from a location where you can use a fast, reliable, wired Internet connection.

Click here to test your Internet speed.

Why is Zoom’s video or audio choppy or distorted?

Video and audio issues are usually a result of Internet connection quality. In general, wired connections are better than wireless (WiFi or cellular) connections, and WiFi connections are better than cellular (3G/4G/LTE) connections.

What can I do to improve my Zoom experience?

Switch to using Zoom on your Smartphone when using a computer during a meeting experiencing connection issues. Your smartphone may keep you productive for the remainder of your meeting.  

Close other, unneeded applications on your computer. Zoom meetings can demand significant memory and processing power from your computer. Closing other applications, ones you do not need during the session, will help Zoom run better. 

Disable HD webcam video. Sending high definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video will free up more of your Internet connection for other parts of your Zoom meeting. From within the Zoom Client: 

  1. Click the "Home" tab.

  2. Click " Settings".

  3. In the Settings window that opens:

    1. Click the "Video" tab.

    2. Uncheck "Enable HD".

  4. Close the Settings window.

Stop your webcam video when you don't need it. If your moderator is okay with you doing so, start your video only when you need to show yourself on webcam, and stop your video when it isn't needed.

Mute your microphone when you're not speaking. When your microphone is on, Zoom will devote part of your Internet connection to an audio stream for you, even if you are not speaking. Mute your microphone when you do not need it, and you will allow Zoom use your Internet connection more effectively.

Need more help?

My Video/Camera is not Working

Resolve Audio Echo in a Meeting

Audio Issues on iOS or Android Device

Contact Tech Support at TechSupport@sjcd.edu or click on the Request Help button below to submit a service request if you continue to experience issues using Zoom.