How to Apply for The RIDE

Who’s Eligible?

People who have a disability (temporary or permanent) that prevents them from using traditional public transit.
If you’ve had a medical emergency, your licensed healthcare provider can request thirty days of The RIDE for you that starts immediately.
Out-of-town visitors with disabilities may also be eligible to use The RIDE.

Call the Mobility Center at 617-337-2727 to schedule an in-person eligibility interview

After You're Approved

Once you’re approved, you can start scheduling trips as soon as you've added funds to your RIDE account. RIDE customers enrolled in the income-eligible or Senior reduced fare programs can receive discounts on ADA/standard and Premium trips.

Learn more about paying for The RIDE

Read what to expect on The RIDE for more information.

Upon request, the Mobility Center can provide proof of your MBTA ADA Paratransit Eligibility. You can use it to take paratransit services when you travel outside the Boston area.

RIDE customers have to recertify their ADA status occasionally. You’ll get a reminder in the mail before your eligibility is set to expire.

Other RIDE Programs

A rider uses an app that provides audio-equivalency for digital signs as part of a technology we’re developing for blind and low-vision riders

The MBTA is running an on-demand paratransit pilot with and Uber and Lyft. RIDE customers can book subsidized rides instantly, right from their smartphones.

Ridesharing Paratransit Program

Learn about the MBTA's RIDE on-demand travel program, a partnership with ridesharing companies Uber and Lyft.