Our Commitment to our Guests
Dear Guests,
Thank you for your continued loyalty and trust in Radisson Hotels in these uncertain times. Our commitment and responsibility towards you have never been stronger as we face the COVID-19 pandemic.
We are continuously monitoring the ever-changing circumstances surrounding the coronavirus and are going above and beyond to keep you, our guests, employees, hotels and offices safe.
Our Action Plan
Since the outbreak of the pandemic, we have activated our corporate crisis response teams worldwide and have strong processes, robust systems, and dedicated support teams in place.
All our hotels have been fully briefed on essential preparatory and prevention measures. These range from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of COVID-19 and, if required, hotel lock downs for quarantine purposes in cooperation with the local authorities.
We are following the recommendations of the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and all relevant authorities for country-specific requirements to ensure the actions we take are comprehensive and suitable.
Your safety as well as the safety of our team members are our highest priority. Our actions demonstrate a firm commitment to deploying appropriate resources to help maintain a healthy environment for our customers and team members.
Our Cancellation Policy
We are constantly updating our global cancellation policy to reflect the latest developments related to COVID-19 and to offer our guests as much flexibility and planning comfort as possible. As the situation will evolve over the coming days, please check our website at https://www.radissonhotels.com/en-us/covid-19 for the latest information.
At the moment, our policy for individual guests allows free modification and free cancellation of all existing and new reservations in all Radisson Hotels worldwide for stays until 30th April 2020. For group reservations, we offer free cancellation for China, South Korea, Japan, Iran, Italy, Belgium, Spain, France and US inbound and outbound travel until 30th April 2020. We also grant free cancellation of bookings impacted by government restrictions.
Our Commitment to our Loyal Members
As COVID-19 affects travel plans around the world, we believe our members deserve to use the points that they have acquired and should not be penalized due to circumstances out of their control. As a result, Radisson Hotels is extending its points expiration policy by 6 months (effective March 1, 2020). We also extend the elite status of our members through February 2022.
Please be assured that all our teams are doing their utmost to provide you with the highest levels of service and a safe environment before, during and after your stays with us.
Thank you again for your ongoing trust in Radisson Hotels – in good times, and even more so in these challenging times.
Sincerely,
Federico J. González Tejera
President and CEO Radisson Hospitality AB
Chairman of the Global Steering Committee, Radisson Hotel Group
I have just seen this . We will act asap
Independent Financial Adviser
10moI sent a letter of complaint to Radisson UK head office in Manchester on 13th March. It was totally ignored. Having had no reply, I sent a second letter to them on 5th April. That has also been ignored to-date. I duplicated BOTH letters to the Radisson Hotels Salisbury Road office in London. They also have ignored BOTH letters. It has now been almost THREE MONTHS and I have not even had the courtesy of a reply. What do I need to do to get Radisson Hotels in the UK to treat a complaint seriously? Do they have no proper complaints procedure? Are their staff actually trained to ignore complaints from loyal Radisson rewards members? Or are they just incompetent? I am a very annoyed and disappointed Gold Radisson Rewards member in the UK
self employed
2yWhat is the escalated complaint procedure? I had a serious incident that occurred at the Park inn Radisson Manchester City Centre on Sunday 20th March 2022, that involves a mother and 3children.
Beyond the Sale
3yMy 72 year old mother stayed at the Country Inn & Suites in Byram Mississippi this week end. confirmation # 54911076 I don't think these people have heard of COV19. The room was not ready when we arrived , they were literally moping the bathroom after we checked in, the toilet we dirty, the carpet was dirty, the chair had stains on it, dirt in the corners, the room was covered in dust. I cleaned the room myself. (I left it cleaner when I left than it was before I get there.) The housekeeping staff did not wear gloves, they were removing old sheets and putting on the new sheets, and never washed their hands. There was trash in the hall for 2 days, (not that we would have used it,) but the pool was green. The carpet in the room and in the halls hadn't been vacuumed. there was trash on the evaluator that was there during our entire stay. I would not allow my mother to eat the the breakfast at the hotel, If the staff couldn't pick up trash, why would the kitchen be any cleaner. The fridge was missing from the room and the air conditioner did not work ( it was 95 degrees outside) The assistant manager would only take $20 off the bill, I asked for the owner to call me and I have yet to get the call, when I call to speak to him, he is never in. This property is a poor representation of your brand!!!!