Consumer Query

Details

Important message: From 1 April 2019 we are only able to provide general consumer advice to residents of England and Wales. If you are resident in Scotland and have a general consumer enquiry please contact Advice Direct Scotland / 0808 164 6000

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Title

First name(s) or initials (required)

Last name (required)

Address

Town or city

County

Postcode

Telephone number

Alternative telephone number

Email address (required)

Your complaint or enquiry

Please provide details of your complaint or enquiry.

Due to the Coronavirus we've had to change the way we work, so it's taking us longer than usual to answer calls or reply to emails.
If you simply want to report something to Trading Standards, and don't require advice or a response from us, please make this clear below.
This will allow our advisers to respond to only clients that need our help with a particular problem
(limit of 2250 characters) (required)

Trader details
If you are making a complaint about a trader, please use this section of the form to supply all relevant details. You may not have all of the information listed below - just fill in what you do know.

Name of trader:(required) - enter 'Unknown' if you don't know the trader's name

Address:

Town or city:

County:

Postcode:

Telephone number: (Please include the full area code)

Trader's website address:

Trader's email address:

Purchase details

Have you paid for goods or services from this trader? (required)

Yes - If yes, answer the below questions
No

What was the total amount paid for the goods or services? - Enter a value in pounds and pence only e.g. £112.00, please do not enter any text or other characters such as (-)

How did you pay for the goods or services?

What type of purchase was it?

What was the date of the purchase?
(If you are unsure of the exact date please provide as much information as you can)

Have you contacted the trader about this complaint? (required)

Yes - If yes, answer the below questions
No

On what date did you contact the trader?
(If you are unsure of the exact date please provide as much information as you can)

Please use the box below to outline the trader's response to the complaint, if any:

How did you hear of Citizens Advice? (required)

We'll use the information you've given us to answer your query. We might contact you to get your feedback on our service.
We'll also share your information with Trading Standards and other trusted organisations we work with to help their consumer protection work. They could contact you with more advice, or to ask for more information that will help them with their work.
Tell us by filling in one of these consumer query forms if you later change your mind and don't want to be contacted. For more information about what we do with your information please visit our website at https://www.citizensadvice.org.uk/about-us/citizens-advice-privacy-policy/