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2.9 Emergency calls: Support for Real-time text (RTT) #26

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RealJoshue108 opened this issue Nov 30, 2020 · 3 comments
Open

2.9 Emergency calls: Support for Real-time text (RTT) #26

RealJoshue108 opened this issue Nov 30, 2020 · 3 comments
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question Further information is requested RAUR

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@RealJoshue108
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Filed on behalf of John Paton RNIB (original email to RQTF list https://lists.w3.org/Archives/Public/public-rqtf/2020Nov/0016.html)

  • For a while in the UK VoIP and ToIP were not considered valid ways of contacting emergency services since they didn't have the reliability of a POTS connection. We had to add a disclaimer stating that our soft textphone was not to be used (or relied on, I can't quite remember) for contacting emergency services. I take it that the requirement, or not, for a disclaimer in line with local laws is out of scope for this document?
@RealJoshue108 RealJoshue108 self-assigned this Nov 30, 2020
@RealJoshue108 RealJoshue108 added the question Further information is requested label Dec 2, 2020
@RealJoshue108
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Interesting question @JWJPaton - lets discuss in RQTF.

@RealJoshue108
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Discussed by RQTF on 9th Dec https://www.w3.org/2020/12/09-rqtf-minutes.html possibly out of scope for this document. However, @JWJPaton may draft some suggested text to include in final note

@JWJPaton
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I think my suggestion would be to add a requirement:

• REQ 11c: Provide appropriate and accurate messaging around the reliability of contacting emergency services via IP connections and whether alternative modes of communication are required.

And potentially a note below the section:
Communications terminal providers should make themselves aware of local laws and mechanisms for connecting to emergency services to avoid false callouts.

A reliability disclaimer might be required for legal reasons but it is also a safety feature. If the note around potential laws is out of scope then the requirement still ensures people are not risking their safety on a service that cannot deliver.

@ruoxiran ruoxiran transferred this issue from w3c/apa Mar 18, 2022
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