iLearnNYC

If you are a DOE employee, visit the iLearnNYC InfoHub page for more information on iLearnNYC.

Technical Support

If you're having trouble with the iLearnNYC system, see the topics below.

I forgot my username or password.

Students: Reset your password or retrieve your username using the DOE Student Account Self-Service portal.

Educators/Administrators: Your username is your DOE email without the ‘@schools.nyc.gov.’ Your password is the same as your DOE account. You can reset your password, or recover your username, at the DOE Password and Profile Management portal.

I know my username and password, but I’m getting an “Incorrect Username or Password” message.

Below are common issues that may be preventing you from logging in:

Passwords are case sensitive, so make sure that your keyboard is not set to CAPS LOCK and that you are entering all letters in the appropriate cases.

You must be enrolled in an iLearnNYC Online Course. If you are not enrolled, notify your school's Program Chair.

If you continue to experience issues, reset your password and recover your username. Students should go to Student Account Self-Service, and educators and administrators should go to Password and Profile Management portal.

I am signing in for the first time. What should I do?

Students

1. Visit schools.nyc.gov/ilearn.
2. Click the blue Sign in button.
3. Find your User name/Reset your Password
4. Enter your 9-digit OSIS number.
5. Enter your date of birth.
6. Click Continue.

Educators

Sign with your DOE username and password. Your username is your DOE email without the ‘@schools.nyc.gov’ and your password is the same as your DOE account password. You can reset your password, or recover your username, at the DOE Password and Profile Management portal.

The iLearnNYC site says that the system is not available.

iLearnNYC may be offline for scheduled maintenance or at times may experience a system-wide problem. If you believe you’ve received the message in error, call the iLearnNYC Help Desk at 718-935-3075 (Monday-Friday, 8AM–4PM).

I see a vendor error message when I try to login.

If you receive a vendor error message during sign in, call 718-935-3075 (Monday-Friday, 8AM–4PM).

I can login to the vendor site, but I cannot access my course(s).

If you can access the vendor site, but do not see your course content, call 718-935-2001 (Monday-Friday, 8AM–4PM).

Can I use my home computer to get to iLearnNYC?

Yes, as long as you have internet access and the required software. Check your computer to see if it is compatible with the iLearnNYC system.

You'll also need to meet the different course vendors' system requirements. Not to worry though, many of the course vendors will tell you what's needed to use their site. Often, they'll have links to what you need to get.

Troubleshooting: If you find that certain documents won't open, videos won't play, or pictures are missing, check that vendor's system requirements. You can usually find them by typing "system requirements" into the search box on the vendor's sites. If you need more help, call 718-935-3075. Note that iLearnNYC is unable to troubleshoot issues in which a non-DOE computer does not support the content.

Who should I contact for additional technical support?

If you have a school technician on-site, we recommend first referring issues to your school technician first. Otherwise, iLearnNYC (718-935-3075) is your point-of-contact for all technical issues, including logins, enrollments, site navigation, and content. Help is available Monday-Friday, 8AM–4PM.

Students, if you are under eighteen years of age, please report all issues to a teacher, parent, or guardian.